Cancellations & Rescheduling
Weekend time is reserved exclusively for you, and once a slot is held we turn away other bookings. This policy keeps things fair for every community and family we serve.
- ✓Cancellations and reschedules require at least 48 hours' notice before the scheduled start time.
- ✓Cancellations made inside the 48-hour window are billed at 50% of the session rate.
- ✓No-shows, lockouts, or sessions canceled after the Retro Host has arrived are billed in full.
- ✓Reschedule requests must be submitted in writing (email or client portal) and are confirmed only once Retro Active replies.
- ✓Each booking may be rescheduled once at no charge when 48 hours' notice is given; additional changes may be billed at 50%.
- ✓Severe-weather or unsafe-travel cancellations by Retro Active are rescheduled at no cost and are never billed.
- ✓Retro Active reserves the right to postpone services when travel or facility conditions are unsafe.
- ✓Sessions begin at the scheduled time. Late arrivals still end at the originally scheduled end time and are billed in full.